How can I get help for this game?
If you have a problem that is not covered in this
FAQ, you may post non Ocho-related issues in the
Ocho Forum General Support.The
Ocho Forum General Support is checked regularly by both forum moderators and developers, so post there instead.Alternatively you can use the support feedback form ingame.
-
For Ocho related issues,please use the support feedback form ingame.
For urgent bug reports, you may PM TY.
For ingame suggestions, use the
Ocho Forum General Support.
Do not send to Leonard or Ty.It will be ignored if you send to their inbox.
Where can I find the support feedback form?
You can use the support feedback form ingame.
Click on the “Support” button in the footer section of the main page ingame.
You can send your feeback here.Please use a valid email so we can reply to you inquiry.
How should I ask my questions in the support feedback form?
Be as specific as you can. Just saying you have a problem and being vague about it isn't going to be helpful in resolving the issue.
If a screen shot can illustrate the problem well, please send in a screen shot.
LL checks his PMs. There are just alot of PMs. New ones come in every few minutes, on average 100 a day. So your PM is in the queue. If you ask LL to check his inbox, he'll click “inbox” and you get sent to the back of the queue. So stop asking.Asking for priority does not help to move things faster.
We have stopped providing customer support via facebook pms.Please avoid using facebook pms.
If you have an inquiry please start a ticket on using the support feedback form ingame or start a thread on the
Ocho Forum General Support.
If the question still cannot be answered, pop the question at:
